Shift Notes includes all communications with the Nurse or Hospital, SMS and emails sent from the Shift Request and Roster screens, as well as standard shift notes added by your Team.
You can set the default web visibility (Where these notes) of the notes via the Shift Request and Roster Setup Menu:

There is a shortcut (right mouse click, shift note > phoned) to add a note indicating a Nurse has been called from the rating results and the adjoining shifts screen. Notes can be filters by type, or the contents of all communications searched.
If you screen size permits, when on the Shift Request & Roster screen and a Shift Note is open, the note information will update if you highlight another shift. The shift note will update to show the notes associated with the new shift selected.
