Reasons for a staff member not seeing rosters that they should be able to request are most likely one of the below:
- Permanent Availability – Ensure there is not a block on that staff member due to them being flagged as unavailable incorrectly.
- Ensure there is at least one “perfect fit” roster that you know the staff member can work that is not displaying in the web portal.
- Checks – Check to be sure that any mandatory checks are not omitted, or incorrectly dated.
- Check Visa expiry if Visa is being used.
- Commenced date is entered under personal details and is correct.
- Check registration expiry under the summary tab of the staff member.
- Check that the “rate level effective from” matches the staff members start date. This will not block results from their view, but is typically forgotten in tandem with other items, if the issue is an actual omission.
- Check under “Web User Nurse/Staff Setup” that the users profile is not locked, and user has a Web User ID assigned to their profile.